Requesting Medication
Important Update: Avoiding Duplicate Prescription Requests
To help us process your medication safely and on time, please submit each prescription request once only and use a single method (e.g., SystmOnline, the NHS App, or paper request).
When multiple requests for the same medication are sent through different routes, it creates duplicate orders, which leads to:
- Delays in processing
- Confusion about what has already been requested
- Increased workload for the dispensary team
What you need to do
- Choose one method to order your medication.
- Do not repeat the request unless your usual processing time has passed.
- Please allow 72 working hours for your prescription to be prepared.
Thank you for helping us keep prescription services running smoothly and safely.
You can request medication using our online forms below:
Request Medication
Order your repeat prescription or request your usual medication.
Medication Query
Ask us a question about your medication or request a medication review.
Ordering Repeat Prescriptions
If you take long-term medication, you can order repeat prescriptions through:
- Your NHS account (NHS website or NHS App)
- SystmOnline, our GP online system
These platforms show your repeat medications and doses, allowing you to choose what you need.
Alternatively you can:
- Complete a Medication Request form
- Use your local community pharmacy’s order & collect service
- Submit a written request in person or by post
Please note:
We do not accept repeat prescription requests via phone or email.
Collecting Your Prescription
- Prescriptions are usually ready 7 working days after the request.
- We follow a 28-day prescribing policy, providing 28 days’ worth of medication at a time.
- You must nominate a pharmacy that will collect your prescriptions.
You can change your nominated pharmacy:
- Through the NHS App or website
- At any pharmacy that accepts repeat prescriptions
Prescription Queries
If you have questions about your medication, your local pharmacist can advise on:
- When/how to take your medicines
- Side effects or interactions
- Over-the-counter alternatives
You can also check the NHS Medicines A–Z.
If you need to speak with someone at the practice, please complete a Medication Request form.
Medication Reviews
Patients on repeat prescriptions may be invited for regular medication reviews.
We’ll contact you when one is due.
You can also request a review at any time using the Medication Request form.
Prescription Charges
- The NHS charges a standard fee for each prescription.
- Exemption and remission schemes are available.
- Frequent prescriptions may be cheaper with a Prescription Prepayment Certificate (PPC).
Learn more about prescription charges on the NHS website.
Disposing of Unused Medicines
Please do not put old medicines in household waste or flush them down the toilet.
Return them to any pharmacy or bring them to the surgery for safe disposal.
About Your Local Pharmacist
Pharmacists are qualified experts who can advise on:
- Minor illnesses (coughs, colds, sore throats, tummy troubles, aches/pains)
- Over-the-counter medicines
Many pharmacies offer late opening hours, weekend access, and private consultation rooms.
Use the NHS Find a Pharmacy tool to locate one near you.